I'm Ben O'Donnell

I'm Ben O'Donnell

I have 7 years of experience working on digital and physical products, services, and experiences. I'm based in London, UK working as a Service Design Lead at Big Motive

A Service

A Service

and UX Designer

and UX Designer

Featured work

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Most of my work cannot be shared publicly. Below are some examples of the work included in my portfolio, if you would like to see my full portfolio please reach out

About

Hi, I'm Ben O'Donnell, a Service and UX Designer originally from Belfast and now based in London, UK. I work across research, strategy, and design to create products and services with user needs at their heart. I've learned that success comes from engaging directly with users, and asking the right questions.


I'm currently a Service Design Lead at Big Motive, a digital strategy and design consultancy. In my role I'm working with partners across the healthcare world to create solutions that drive real impact for staff, patients, and their families.

Hi, I'm Ben O'Donnell, a Service and UX Designer originally from Belfast and now based in London, UK. I work across research, strategy, and design to create products and services with user needs at their heart. I've learned that success comes from engaging directly with users, and asking the right questions.


I'm currently a Service Design Lead at Big Motive, a digital strategy and design consultancy. In my role I'm working with partners across the healthcare world to create solutions that drive real impact for staff, patients, and their families.

Experience

Through my work with these organisations, I've had the opportunity to work with a range of clients across the public and private sectors. My aim has always been to understand user expectations and exceed them, and in doing so, create products and services that drive measurable impact.

Through my work with these organisations, I've had the opportunity to work with a range of clients across the public and private sectors. My aim has always been to understand user expectations and exceed them, and in doing so, create products and services that drive measurable impact.

Big Motive

Service Design Lead

2026 – Present

BCG

Senior UX Designer

2022 – 2026

Fjord

Service & Interaction Designer

2021 – 2022

Engine Transformation

Service & UX Designer

2021

Wunderman Thompson

Junior Service Designer

2019 - 2020

Education

Glasgow School of Art

BDes Product Design

2013 - 2017